Last year, U.S. manufacturers paid out nearly $28 billion dollars in warranty claims. This accounted for 1.3% of product revenue…not a good thing when you’re trying to improve your profitability.
But that’s why Quality Control exists, right?
Isn’t it there to identify problems before they make their way out into the field?
The problem with maintaining quality control is not a lack of information. You already have tons of that. You have information about your products: where and when they were built, the model type, who installed them, and how well. You have information about your part suppliers: who supplied what, when they supplied it, and where it was originally manufactured. You also have tons of information you’ve gathered from quality control checks; things like pictures, observations, the location and severity of defects, and more.
But if you’re not using the data, what good is it all? Chances are, parts of it are housed in your asset management or other legacy system, while others are collecting dust in a file cabinet or buried on the thirteenth tab of a massively expansive spreadsheet.
That data has the potential to dramatically reduce the damage done when defective products make it out to customers. But you need the right tools to act on it. Mobile software can help. By acting quickly on field observations and quality trends, you can reduce the chances of having to pay out on a customer’s warranty down the line.
In short: product data + analysis and evidence = a better overall look at where problems are occurring. You’ll be able to quickly see correlations between specific models and certain defects and take action to prevent any more defective units from getting into your customers’ hands.
1. Quickly identify and communicate QC holds
2. Work faster and more efficiently
3. Get the most from the data you gather
4. Draw meaningful conclusions